A conversation with Luis Guillermo Pardo about the future of AI-based reasoning systems.
In an interview published by Contxto, Luis Guillermo Pardo, our CEO at Kognia, explores how cognitive agents are marking a new stage in the evolution of artificial intelligence applied to business environments.
As he explains, these systems go one step beyond generative artificial intelligence. They are not limited to answering questions or processing information; they are capable of reasoning, making decisions and executing actions connected to organizations’ real systems. This ability to “act” on the data ecosystem is, in his view, what defines the true disruption of this new technological generation.
During the conversation, Luis explains Kognia’s approach through our Alan Agentic Systems platform, designed to bring advanced reasoning into two key areas:
- Customer Experience, with voice agents, chatbots and multimodal assistants capable of managing complex customer interactions in real time.
- Process Intelligence, focused on automating and optimizing internal back-office processes within organizations.
One of the key points of the interview is how these systems are not designed to follow rigid flows, but to operate with adaptive logic. In other words, the AI decides what information to consult, when to do so and how to resolve a case based on context.
Pardo also addresses the role of human talent in this new scenario. Far from suggesting total replacement, he advocates for an AI-first model in which artificial intelligence acts as the first level of response, while people take on more strategic, creative and supervisory roles in cases that require judgment or special sensitivity.
He also highlights another of our solutions, Alan Hive, a testing environment in which multiple simulated agents with different profiles make it possible to evaluate the behavior of AI systems, even by placing artificial intelligence against artificial intelligence to improve robustness and reliability.
The interview reflects Kognia’s vision: to move towards a new generation of reasoning systems that do not merely automate tasks, but transform the way organizations operate and make decisions.
