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Use Cases

  • By Sector

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Retail

Intelligent service to absorb demand peaks while increasing sales

Initial project approach

The challenge

Managing high order volumes during peak periods of operational saturation, leading to long wait times, missed calls, and lost sales opportunities.

This resulted in:

  • Store saturation during peak hours
  • Increase in unanswered calls and abandoned orders
  • Long handling times impacting customer experience
  • Limited ability to absorb campaigns and promotions

Objective

To automate order management through a cognitive voice agent capable of handling natural conversations in real time. Ensuring continuous availability, reducing operational pressure, and delivering a fast, efficient, and scalable customer experience.

Contexto del sector

El sector retail y restauración vive una creciente presión por ofrecer una atención inmediata y ágil.

Los picos de pedidos, las campañas promocionales o franjas horarias de alta actividad generan una elevada carga operativa en tiendas y centros de atención, impactando en los tiempos de respuesta, la experiencia del cliente y la capacidad de venta.

El desafío

Managing high order volumes during peak periods of operational saturation, leading to long wait times, missed calls, and lost sales opportunities.

This resulted in:

  • Store saturation during peak hours
  • Increase in unanswered calls and abandoned orders
  • Long handling times impacting customer experience
  • Limited ability to absorb campaigns and promotions

Objetivo

To automate order management through a cognitive voice agent capable of handling natural conversations in real time. Ensuring continuous availability, reducing operational pressure, and delivering a fast, efficient, and scalable customer experience.

Impact

Automated FRT reduced from 2 minutes to

5 seconds

-25%

overall AHT in handled inquiries

100%

traceable and auditable actions

-35%

operational costs

Así es cómo lo resuelve Alan

Voxi is a cognitive voice agent designed to operate within complex customer service environments.

It operates as an intelligent layer that understands, reasons, and autonomously executes end-to-end resolution of customer requests without human intervention.

  • Interpret user intent in natural language
  • Query, cross-check, and validate information across multiple systems
  • Execute end-to-end resolution of complex requests
  • Maintain full traceability of every interaction
  • Interpret user intent in natural language
  • Query, cross-check, and validate information across multiple systems
  • Execute end-to-end resolution of complex requests
  • Maintain full traceability of every interaction
Interpret user intent in natural language
Query, cross-check, and validate information across multiple systems
Execute end-to-end resolution of complex requests
Maintain full traceability of every interaction

How Alan solves it

Voxi is a cognitive voice agent designed to operate within complex customer service environments.

It operates as an intelligent layer that understands, reasons, and autonomously executes end-to-end resolution of customer requests without human intervention.

Interpret user intent in natural language

Query, cross-check, and validate information across multiple systems

Execute end-to-end resolution of complex requests

Maintain full traceability of every interaction

When the operation stops reacting and starts thinking, the system becomes more agile, more efficient, and human

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