Use Cases
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Utility companies manage millions of multichannel interactions related to incidents, claims, billing and technical support.
Quality monitoring is still, in many cases, manual, partial and reactive, making it difficult to detect early frictions points, root causes and operational inefficiencies that directly impact the customer experience.
To transform customer experience management into an intelligent, automated process powered by generative AI, capable of improving service quality, optimizing operations and generating actionable insights for continuous improvement.
Utility companies manage millions of multichannel interactions related to incidents, claims, billing and technical support.
Quality monitoring is still, in many cases, manual, partial and reactive, making it difficult to detect early frictions points, root causes and operational inefficiencies that directly impact the customer experience.
To transform customer experience management into an intelligent, automated process powered by generative AI, capable of improving service quality, optimizing operations and generating actionable insights for continuous improvement.
-70%
Quality audit time
90%
accuracy in interaction evaluation
100%
traceable and verifiable actions
Alan CX Insights is a generative artificial intelligence platform that analyzes 100% of customer interactions — voice and text — and turns them into actionable knowledge.
Alan CX Insights is a generative artificial intelligence platform that analyzes 100% of customer interactions — voice and text — and turns them into actionable knowledge.
Automatic auditing of 100% of interactions
Detection of operational frictions and root causes
Automatic insights and recommendations
Real-time semantic and predictive AI analysis
Quality analysis and business intelligence reports.
Continuous training and performance improvement for human agents and the system.
Metahuman assistant for query resolution.
Cognitive support for complex case resolution and decision-making.
End-to-end support across digital channels.
Voice-based support with autonomous reasoning and full query resolution.
