Faster processes, more satisfied patients and smarter decisions. Digitalization in the healthcare sector is not just a trend — it is a necessity to improve patient care and reduce response times in critical processes. One of Colombia’s leading EPS, together with Kognia, has implemented artificial intelligence and process-automation solutions that are transforming how medical authorizations and access to medications are managed.
Thanks to Alan ProcessIntelligent, Kognia converts unstructured information — such as printed documents or photos of prescriptions — into actionable data that can be processed and cross-checked with internal databases. This enables:
- Transforming unstructured information (printed documents or photos) into processable data.
- Automating the massive approval of medications and procedures, reducing processing times from 15–45 days to under 1 hour.
- Prioritizing critical patients, such as individuals with cancer or older adults.
- Improving data quality and accuracy, even in low-resolution documents, using inference and extrapolation techniques.
In addition, artificial intelligence can infer missing information and ensure high levels of accuracy even when documents have irregular quality. This not only increases operational efficiency but also has a direct impact on the patient experience.
Reducing authorization times from weeks to hours goes far beyond operational improvement. It means patients gain earlier access to treatments, with less uncertainty and a better experience with the healthcare system.
These solutions also improve how the system itself operates: they provide greater traceability, more consistent decisions and more efficient use of resources. For EPS organizations in Colombia, this translates into faster and more equitable care.
And there is another key point: when diagnoses and treatments are accelerated, risks decrease and future costs associated with delays or complications are avoided. In the end, it’s not only about gaining efficiency today — it’s about preventing tomorrow’s problems.
The implementation of advanced artificial intelligence solutions demonstrates how technology can optimize complex and critical processes, improve patient experience and reduce operational friction. The key lies in applying AI strategically to solve high-value social challenges.
